Wild Wombat happily refunds any purchases that do not meet the standards in which they were purchased. Should the product be faulty or damaged at the fault of Wild Wombat please alert us via email at firstname.lastname@example.org to any damaged, faulty or incorrect orders within 14 days, for review. A refund or replacement will be made as appropriate.
Unfortunately due to the nature of our products and food health and safety, we cannot exchange or refund on any products due to the customer changing their mind. Please choose carefully when purchasing.
To return your product, you should mail your product to:
2/784 Heidelberg Kinglake Rd
Hurstbridge VIC 3099
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Customer Requested Cancellations
After you have clicked "Complete order", we are unable to cancel or change your order. Our system has been created to process and ship orders instantly.